PURCHASES AND RECOVERY.
This working policy covers Arena Passes, Launch Insights and their bundle. A review request is not a confirmed refund.
Working launch policy · Last updated 6 September 2026 · Review with qualified counsel before public launch.What a purchase covers
An Arena Pass covers one approved version in one arena and season, and is consumed only when the arena starts. Insights covers the specified version and arena after at least 10 valid matchups. Neither purchase improves rank, exposure, qualification, Spotlight or Hall of Fame.
Refundable cases
You may request review of an unused paid pass. If an entry remains unassigned for more than 30 days or its arena is cancelled before starting, available recovery choices include releasing the reservation, moving it to an eligible version of the same project or requesting paid-order refund review. Founding and replacement credits are not cash refunds.
For a confirmed platform-capacity failure, the Fair Exposure Guarantee supplies a replacement credit. If a bundle has fewer than 10 valid matchups, pending Insights can move to its replacement entry or the undelivered Insights portion can receive a separate refund review. The reviewed amount is confirmed explicitly; it is not automatically the standalone report price.
Refunds may be approved for duplicate purchases, a report that could not be delivered because of a verified technical failure, a documented administrative correction or another legally required case.
Refund eligibility may also be governed by Lemon Squeezy’s merchant-of-record terms and applicable consumer law. Contact support with the order identifier shown in Billing.
Process and timing
Refund status follows Lemon Squeezy confirmation. Bank posting time is controlled by the payment provider and card network; a requested refund is not complete until the provider confirms it.
A full confirmed refund revokes the related report entitlement. Partial-refund behavior follows the published configuration and is shown in Billing.